- Client
- MOJO CX
- Industry
- SaaS, AI
- Headquarters
- UK
- Platform
- Web app
( About the project )
About
MOJO CX is a B2B SaaS platform that helps contact-centre leaders reduce costs, increase revenue and improve quality through AI-powered real-time coaching and conversational prompts.
( The brief )
Challenge
Problem
Three existing products had to become one universal platform, integrating the core features of each into a complete suite for contact centres.
Solution
We unified the look and feel of all three products into one cohesive experience, then tailored features to each user type: agents and managers.
( How we worked )
Process
- DiscoveryBusiness goals, MVP scope, Roadmap
- UX designCompetitor analysis, User research, App flow
- UI designMoodboard, Redesign, Design system
- PrototypesClickable prototypes, Testing, Handoff
Competitor analysis
We studied competitors' features to find the most effective ones and bring them into the platform, optimising workflows for every user type.
App flow
A new flow combining three products, with optimal workflows for managers' and agents' core tasks and clear navigation across the platform.
Wireframing
High-fidelity wireframes became the basis for testing the platform's structure, logic and interactions.
Empowering agents with AI that guides every call.
Moodboard
A timeless, intuitive direction: simplicity and clarity with subtle brand colours and logo-inspired patterns.
Redesign
One cohesive ecosystem with optimised functionality and a unified visual identity.
Web application design
Three products combined into one platform with a complete suite of services for contact centres.
UI/UX for agents
Call tools and an AI assistant stay on screen during calls, with post-call summaries to improve performance.
Web app for managers
Team and agent performance, task management, training plans and reviews in one application.
Design system
A shared component library for every product in the suite.
( Stack )
- Next.js
- React
- Node.js
- Figma
( Results )
WHAT CHANGED
+31%
Agent productivity
Teams handled more interactions with less effort thanks to simpler workflows.
42%
Faster onboarding
New agents got up to speed faster with clearer navigation and organised information.
95%
AI insights adoption
Teams used AI conversation insights daily once they were easy to find and apply.
4.8/5
Customer satisfaction
Consistently positive feedback on usability and the cleaner interface.
